How to Bring Your Epson Printer Online on Windows & MacUpdated 2 months ago

Seeing your Epson printer stuck in "Offline" mode when you need to print can be incredibly frustrating. This issue is common and can be caused by connection problems, outdated drivers, or incorrect printer settings. Fortunately, bringing your Epson printer back online is usually a straightforward process. This guide will walk you through step-by-step solutions for both Windows and Mac users.

Why Is Your Epson Printer Offline?

Before troubleshooting, it's essential to understand some of the common reasons your Epson printer might be showing as offline:

• Connectivity Issues: Loose cables, weak WiFi signals, or network disruptions can cause offline errors.
• Printer Not Set as Default: Your computer might be sending print jobs to a different printer.
• Outdated or Corrupt Drivers: Old or missing printer drivers can prevent communication.
• Print Spooler Issues: A stuck print queue can cause your printer to go offline.
• Power-Saving Mode: Your printer may have gone into sleep mode and is not responding.
• Firewall or Security Software Interference: Some security settings can block the printer’s connection.

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Now, let’s go through the steps to get your Epson printer back online.

How to Fix Epson Printer Offline on Windows

Step 1: Restart Your Printer and Computer

Sometimes, a simple restart can resolve the issue:

1. Turn off your printer and unplug it for about 30 seconds.
2. Restart your computer to refresh the connection.
3. Turn the printer back on and check if it appears online.

Step 2: Check Printer Connections

For USB Printers:

• Ensure the USB cable is securely connected to both the printer and the computer.
• Try using a different USB port.
• If available, test with another USB cable to rule out a faulty connection.

For Wireless Printers:

• Verify that your printer is connected to the correct WiFi network.
• Print a network status report from your printer’s settings to check the connection.
• Restart your WiFi router and reconnect the printer.

Step 3: Set Your Epson Printer as the Default Printer

1. Open Control Panel > Devices and Printers.
2. Locate your Epson printer, right-click it, and select Set as Default Printer.
3. Try printing a test page.

Step 4: Disable "Use Printer Offline" Mode

1. Open Control Panel > Devices and Printers.
2. Right-click your Epson printer and select See what’s printing.
3. Click Printer in the menu and ensure that Use Printer Offline is unchecked.
4. If checked, uncheck it and restart your printer.

Step 5: Restart the Print Spooler Service

1. Press Win + R, type services.msc, and hit Enter.
2. Scroll down to Print Spooler, right-click it, and select Restart.
3. Close the window and check if the printer comes online.

Step 6: Update or Reinstall Printer Drivers

To Update Drivers:

1. Go to the Epson Support Website.
2. Enter your printer model and download the latest drivers.
3. Install the drivers and restart your computer.

To Reinstall Drivers:

1. Open Device Manager.
2. Expand Printers, right-click your Epson printer, and select Uninstall Device.
3. Restart your computer and reinstall the latest drivers from Epson’s website.

Step 7: Check Your Firewall and Security Settings

Some security software may block your printer’s communication:

1. Temporarily disable your firewall and check if the printer comes online.
2. If it works, add the Epson software to the firewall’s exception list.

Step 8: Reset the Printer’s Network Settings (For Wireless Printers)

If you suspect a network issue:

1. On your printer, go to Settings > Restore Network Defaults.
2. Reconnect your printer to WiFi using WiFi Setup Wizard.
3. Add the printer back to your computer and check if it's online.

How to Fix Epson Printer Offline on Mac

Step 1: Restart Your Printer and Mac

• Turn off your Epson printer, unplug it for 30 seconds, then turn it back on.
• Restart your Mac to refresh the printer connection.

Step 2: Check Printer Connections

• For USB printers, ensure the USB cable is properly connected.
• For wireless printers, verify that the printer is connected to the correct WiFi network.

Step 3: Remove and Re-Add Your Printer

1. Open System Preferences > Printers & Scanners.
2. Select your Epson printer and click the minus (-) button to remove it.
3. Click the plus (+) button, select your printer from the list, and add it again.
4. Try printing a test page.

Step 4: Set Your Epson Printer as Default

1. Open System Preferences > Printers & Scanners.
2. Click your Epson printer and select Set as Default Printer.

Step 5: Reset the Printing System

1. Open System Preferences > Printers & Scanners.
2. Right-click in the printer list and select Reset Printing System.
3. Confirm the action, restart your Mac, and re-add the printer.

Step 6: Update Printer Drivers

1. Go to the Epson Support Website.
2. Download and install the latest Mac drivers for your printer.
3. Restart your Mac and test if the printer is online.

Step 7: Check macOS Firewall Settings

1. Go to System Preferences > Security & Privacy > Firewall.
2. Click Firewall Options and ensure printer-related services are allowed.
3. If needed, add your Epson printer software to the allowed list.

Step 8: Check the Epson Scan Utility

• Open Epson Scan 2 and verify that the correct printer is selected.
• If using a wireless printer, select Network Scanner mode.
• Run a test scan to check if communication is restored.

Conclusion

By following these troubleshooting steps, you should be able to bring your Epson printer back online on both Windows and Mac. If the problem persists, consider contacting Epson Customer Support for further assistance. Keeping your printer drivers updated and ensuring a stable connection will help prevent future offline issues.

Still need help? Drop a comment or visit Epson’s official support website for personalized solutions!