Fix Epson Printer Error Code 0x97 – Step-by-Step Troubleshooting GuideUpdated 13 hours ago
Epson printers are reliable and efficient, known for their excellent print quality and performance. However, like any electronic device, they can sometimes run into technical problems. One such common and frustrating issue is Epson Printer Error Code 0x97. This error can suddenly appear on your printer’s LCD screen, halting all printing tasks and leaving you clueless about what went wrong.
In this detailed troubleshooting guide, we’ll explain what Epson Error Code 0x97 means, its possible causes, and step-by-step solutions to fix the problem.
What is Epson Printer Error Code 0x97?
Epson Error Code 0x97 typically affects Epson WorkForce models like WF-3620, WF-3640, WF-4630, and WF-7610. This error indicates a hardware issue—often related to the printer’s motherboard, internal components, or ink system.
When the error occurs, the printer may abruptly stop working. It can’t complete print jobs, and the screen might display the error message urging the user to turn the printer off and on again.
Common Causes of Error Code 0x97
Understanding what causes this error can help you apply the right fix. Common triggers include:
Motherboard or internal hardware failure
Ink cartridge sensor malfunction
Printhead blockage or failure
Paper or debris jam inside the printer
Firmware glitches
While the error code indicates a serious issue, you can try several proven troubleshooting steps before replacing your printer or sending it for repairs.
Step-by-Step Solutions to Fix Epson Error Code 0x97
Follow these solutions in order to resolve the problem. Try printing after each step to check if the error has been cleared.
1. Turn the Printer Off and Unplug It
This is the simplest and often most effective solution.
Steps:
Turn off the printer using the power button.
Unplug all power cables and USB cords.
Wait for 5 minutes to let the printer reset.
Press and hold the Power button for 60 seconds (this helps drain remaining power).
Plug the power cable back in and turn on the printer.
Why it works: This helps in clearing temporary glitches or voltage-related errors in the printer’s system.
2. Check for Jammed Paper or Debris
A piece of paper stuck inside can trigger the 0x97 error.
Steps:
Open the printer's cover and inspect for any paper jams or debris.
Use a flashlight to look deep inside the printer mechanism.
Remove stuck paper or debris carefully with tweezers.
Ensure the paper tray and feeder are clean and clear.
Tip: Avoid pulling paper forcefully to prevent damaging the printhead or rollers.
3. Remove and Reinstall Ink Cartridges
Faulty or poorly installed ink cartridges can cause the printer to malfunction.
Steps:
Turn off the printer and unplug it.
Open the cartridge access door and remove all cartridges.
Clean the cartridge heads with a lint-free cloth and a few drops of warm water.
Wait for cartridges to dry completely.
Reinstall the cartridges properly and close the cover.
Turn the printer back on.
Note: Always use genuine Epson cartridges to avoid compatibility issues.
4. Perform a Printhead Cleaning Manually
A clogged or damaged printhead can also result in the 0x97 error.
Steps:
Turn off and unplug the printer.
Open the printer cover and gently move the printhead to the center manually.
Place a folded paper towel soaked in warm distilled water under the printhead.
Let it sit for 15–20 minutes to dissolve dried ink.
Remove the towel, close the printer, and turn it on.
Caution: Be gentle while moving the printhead to avoid internal damage.
5. Use the Epson Printer Utility to Clean Nozzles
Epson offers utility software for cleaning and diagnostics.
Steps:
Open the Epson Printer Utility on your computer.
Select your printer model.
Click on “Head Cleaning” and follow the prompts.
Perform a Nozzle Check after cleaning.
Tip: Run the utility 2–3 times if needed but avoid over-cleaning to save ink.
6. Update or Reinstall Printer Drivers
Outdated or corrupt drivers may cause communication errors between your computer and printer.
Steps:
Go to the Epson Support Website.
Search your printer model.
Download the latest drivers and firmware updates.
Uninstall old drivers from your computer via Control Panel > Programs > Uninstall.
Install the new drivers and restart your system.
7. Try the Printer on Another Computer
To isolate the issue, try connecting your Epson printer to a different PC or laptop.
Why it helps: If the error doesn’t appear on the second computer, the issue may lie in your operating system or USB port configuration.
8. Reset the Printer to Factory Settings
Factory resetting your printer can clear any hidden system faults.
Steps (General):
Go to the printer’s menu > Setup > Restore Default Settings
Choose All Settings or Reset Settings
Confirm the action and allow the printer to reboot
Note: Resetting the printer will erase Wi-Fi and custom settings.
When to Seek Professional Help
If none of the above steps resolve the Epson error code 0x97, it's likely a hardware failure, such as a damaged motherboard or internal wiring fault.
You should:
Contact Epson Support for warranty service or replacement
Visit an authorized Epson service center
Consider replacing the printer if it's out of warranty and repair costs are high
Preventing Epson Printer Error 0x97 in the Future
While some causes are unpredictable, these best practices can help reduce the chances of encountering this error again:
Regularly clean your printer, especially the printhead
Use high-quality or genuine Epson ink cartridges
Avoid overloading the printer with bulk print jobs
Keep firmware and drivers up to date
Always follow shutdown procedures properly
Final Thoughts
Epson Printer Error Code 0x97 can be alarming, especially when it halts important print tasks. However, with the right troubleshooting steps, you can often fix the problem yourself without professional help. Start with a simple reset, check the cartridges and printhead, clean internal components, and update your drivers.
If all else fails, contact Epson Support for further guidance or hardware service. By following these steps, you not only fix the current issue but also enhance your printer’s lifespan and reliability.