Epson Wireless Printer Can’t Access the Internet – Step-by-Step GuideUpdated 3 hours ago
A wireless Epson printer is designed to offer convenience, flexibility, and efficiency by enabling printing from any device connected to the same network. However, when your Epson wireless printer fails to access the internet, it can disrupt your workflow and create frustration. Whether you're trying to print wirelessly, scan to the cloud, or update the firmware, internet access is essential. Fortunately, this issue is often fixable with a few practical troubleshooting steps.
In this guide, you’ll learn how to identify the cause and restore your Epson printer’s internet connection with a step-by-step approach.
Understanding the Problem
When an Epson printer can't access the internet, it typically means it's either not connected to the Wi-Fi network or the network it is connected to has limited connectivity. In some cases, the printer appears connected but cannot reach external services such as cloud print, firmware updates, or web-based scanning.
Common causes include:
Incorrect Wi-Fi password
Router settings blocking the printer
IP address conflicts
Weak or unstable Wi-Fi signal
Outdated firmware or drivers
Firewall or security software interference
Understanding these possibilities can help you apply the correct fix.
Step One: Restart Devices
Start by restarting your Epson printer, wireless router, and the device you're using to print. A reboot clears temporary glitches that may be affecting connectivity. Turn off each device, wait for a short time, and turn them back on.
Once restarted, check whether the printer reconnects automatically to your Wi-Fi network and whether internet access is restored.
Step Two: Check Network Connection on the Printer
Navigate to your printer’s control panel or settings menu and look for the network or Wi-Fi status. If the printer is not connected to any network, begin the wireless setup process again.
If it shows as connected but can’t access online services, the issue may be with the network itself or the printer’s connection settings.
Step Three: Reconnect to the Wireless Network
Go through the wireless setup process using your printer’s control panel:
Select your network name from the list of available networks
Enter the correct Wi-Fi password
Wait for a confirmation that the connection is successful
If the printer fails to connect, double-check the password and ensure you're connecting to the correct frequency band. Most Epson printers support the 2.4GHz band, and some models may not work with 5GHz networks.
Step Four: Move Printer Closer to Router
Poor signal strength can cause the printer to drop the connection or prevent it from communicating with the internet. If possible, move the printer closer to the router to reduce the distance and any physical obstructions.
Avoid placing the printer near electronic devices such as microwaves, cordless phones, or large metal objects that may interfere with wireless signals.
Step Five: Assign a Static IP Address
If your network automatically assigns changing IP addresses to devices, the printer may lose connection over time. Assigning a static IP address helps maintain a stable connection between the printer and the router.
You can assign a static IP using your router’s settings page. Once done, update the network settings on your printer to reflect the assigned IP. Restart the printer and check for connectivity.
Step Six: Update Printer Firmware
Outdated firmware can prevent your printer from properly connecting to online services. Make sure your Epson printer has the latest firmware version installed. Firmware updates can improve compatibility with modern routers and fix known connectivity bugs.
Use your computer to download the latest firmware and follow the on-screen instructions to install it on your printer. Once updated, attempt to reconnect to the internet.
Step Seven: Disable MAC Address Filtering on Router
Some routers have security settings such as MAC address filtering that block unknown devices from accessing the network. If your Epson printer is not on the router’s approved list, it may connect to the Wi-Fi but not reach the internet.
Check your router settings to ensure MAC filtering is disabled or add your printer’s MAC address to the whitelist. You can find the MAC address in the printer’s network settings menu or by printing a network status sheet.
Step Eight: Disable Firewall or Security Software Temporarily
Firewalls and antivirus software may block communication between your printer and the internet, especially if you're using a firewall on a computer that acts as a print server or wireless access point.
Temporarily disable your firewall or security software and check if the printer regains internet access. If it does, adjust your settings to allow your Epson printer through without compromising your system’s security.
Step Nine: Reset Network Settings on the Printer
If all else fails, consider resetting the network settings on your Epson printer to factory defaults. This clears any misconfigured settings and allows you to perform a fresh Wi-Fi setup.
After the reset, reconnect the printer to your Wi-Fi network and check if it can now access internet-based features such as firmware updates, remote print, or cloud scanning.
Final Thoughts
An Epson wireless printer not accessing the internet can be caused by a variety of factors, from simple misconfigurations to network-level restrictions. However, most issues can be resolved with the steps outlined above. By checking your Wi-Fi setup, router compatibility, firmware version, and network environment, you can restore internet connectivity and ensure your printer performs as expected.
Maintaining a strong and secure Wi-Fi connection, keeping your software updated, and minimizing interference will help prevent similar issues in the future. If problems persist, contacting Epson customer support may be necessary for further assistance or advanced diagnostics.